OSG Vericlaim Graduation Ceremony 2017

A huge congratulations to our latest cohort of Insurance Institute Graduates to join the community of Insurance Professionals at OSG Vericlaims annual graduation ceremony.

Graduates shared their success not only with their colleagues and peers, but also with their family and friends who were in attendance.

The evening was one of celebration, with special guest Eamon Shackleton, Retired Chief Executive of Insurance Institute of Ireland, speaking on the finer points of what it means to be newly qualified.

I would also like to acknowledge the Service Excellence Award-winners – those colleagues who have made a significant and exceptional contribution to OSG over the last 12 months. See below for the full listing of award winners.

OSG Vericlaim recognises that pursuing further education while working can be demanding at times, and requires dedication and commitment on the part of our staff.

We would like to take this opportunity to acknowledge that much of OSG Vericlaims success is directly attributable to the efforts of our staff in their pursuit of continuous professional development.

This progress is vital to ensure that OSG Vericlaim remain at the forefront of the insurance industry, and can provide the very best service to our clients; delivering relevant and meaningful solutions to the challenges that our clients may face in the market.

We have every confidence in the continued success of our newly qualified insurance specialists and service excellence award winners, who we here in OSG are incredibly proud of.

I would also like to especially thank the OSG Events team for making the wonderful night happen.

Congratulations again to all on this tremendous achievement!

Malcolm Hughes, CEO





Service Excellence Award Winners


Internal Services – Customer Service Unit


“Really excellent service in a regularly challenging environment.”

“The “Cinderella Department”. Adjusters only go to them when they have a problem.”

“I have never heard a complaint from the OSG staff about the complaints team!”


Customer Care, Caring Counts  – Aoife Buckley, Healthcare


“If there was a standard for excellent customer service, they would set the bar.”

“Not only do they give customers exceptional service, they also mentor their team members and ensure that they are equipped with everything they need to perform to their standard.”


Team Excellence – AIG


“Consistency, professionalism, customer service focused, they are the definition of the word TEAM.”

“They have worked tirelessly to try and improve on every aspect – New Business Sales, Quality Assurance, Renewal Retention, Customer Service”.

“We nominate them for their on-going excellence in performance and delivery, consistent positive client and end-customer feedback.”


Innovation & Lean – Lynne McDonnell, Liability Division


“Delivers a service second to none.”

“Super helpful, pleasant and very approachable.”

“Extremely hard working and always on hand to assist colleagues.”



New Business Development – Pamela Marchant-Ragan and the Latent Defect Unit.

“Very productive team achieving good revenue annually”.

“Persistence is the key but also demonstrating how strong performance on an existing account can lead to new business with existing customers.”

“Her relationship with the client and their trust in her is likely to have been huge influencing factors in OSG Vericlaim winning our most recent contract.”


Technical Excellence – Conor Holland, TSU


 “A walking encyclopaedia of knowledge.”                 

“Huge experience and common sense which they impart with ease.”

 “Most adjusters and managers would regularly seek their advice when it comes to technical issues and they usually have the answer.”


Unsung Hero Award – Kerri Joyce, IT


“She completely gets it”.

“Gets the job done, with no fuss and always delivered.”

“Always there standing by your side in a short instance when required.”

“Knowledgeable, savvy, helpful and friendly.”


CEO’s Award – Derek Foley, Regional Manager, Property Claims


“Acknowledges exceptional and outstanding achievement and recognises someone whose contribution fulfils all the company’s aims, objectives, culture and behaviours.

For measuring up to the things that matter – loyalty, commitment, ambition and professionalism. A real team player. Caring for colleagues and respectful of others. Someone we are proud to call a colleague.”