Download the appropriate claim form by clicking on the “Irish or UK claim forms” below. You will require Adobe Reader to download the forms.

FAQs

If posting, what address should the claim forms be sent to?

For Republic of Ireland Residents, please send your claim form to:

 

OSG Travel Claims

Merrion Hall

Strand Road

Sandymount

Dublin 4

 

For Northern Ireland and UK Residents, please send your claim form to:

 

OSG Travel Claims

PO Box 1086

Belfast

BT1 9ES

What is an Excess?

The policy excess represents the first uninsured portion of your claim and is deductible from your claim should it be successful.  The policy excess is detailed in the policy terms and conditions supplied to you at the time of sale of your travel insurance.

How long is the claim process?

We endeavour to provide you with an update on your claim within 5 business days of receiving your claim form and documentation.

Can I email my documents or do they have to be posted?

You can email your completed claim form and documentation to travel@osg.ie Please be advised that your Claims Assessor may require sight of the original documentation at any stage of the claims process so we recommend you keep the original documentation in case these are requested from you.

What is the claim process?

Upon receipt of your completed claim form and documentation, an Assessor will be assigned to your claim.  The Assessor will review your claim in accordance with the terms and conditions of your policy and provide you with an update within 5 business days.  There may be instances where the Assessor will require additional information from you to fully investigate your claim – this will be requested from you at the assessment stage.

Once all required documentation has been received, a decision is made on your claim and advised to you within 5 business days.

What documents do I need to submit along with my claim form?

A comprehensive list of supporting documentation required for your claim is detailed on the first page of the claim form located on our website.

Should you have any queries with the required documentation or claims process please email us, travel@osg.ie or call us 01 6619133 (ROI Residents) or  0207 581 6444 and we will be happy to assist you.

 

 

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Should you have any queries with the required documentation or claims process please email us, travel@osg.ie or call us 01 6619133 (ROI Residents) or +44 (0)207 581 6444 and we will be happy to assist you.