Our customer service teams handle over 500,000 inbound and outbound calls per annum while additionally servicing other rapidly growing channels such as email and web generated enquiries. We deliver significant added value in the processing additional revenues through off-line sales for our Irish and UK partners. OSG provide knowledge process outsourcers: business outsourcing personnel with […]

CARS: Case Administration & Resolution System OSG has developed CARS as a people, process and technology solution for a variety of challenges faced by the Banking, Financial Services and Insurance sector. CARS has been deployed to provide compliant complaints handling to Consumer Protection Code standards and performing case look back reviews for OSG clients. It […]

OSG Health Insurance – Growth Through Diversity In OSG we understand that as part of our growth plan we must not only concentrate on our core areas of expertise built up over the last 30 years but to diversify into new areas to be able to expand our service offering to the market. For some […]

Catastrophe Response Bermuda October 2014   Two Hurricanes in One Week Hurricane Fay – 12th October 2014 – Hurricane Gonzalo – 17th October 2014 Island Wide damage estimated at US$300 to US$400 million 31,000 out of 36,000 consumers without electricity Roads and other infrastructure severely damaged OSG appointed by local Insurers on 13th October and […]