The Details

CARS: Case Administration & Resolution System

OSG has developed CARS as a people, process and technology solution for a variety of challenges faced by the Banking, Financial Services and Insurance sector.

CARS has been deployed to provide compliant complaints handling to Consumer Protection Code standards and performing case look back reviews for OSG clients. It can be targeted to address a range of further solutions such as:

  • Marketing Campaign Management
  • Look Back Reviews
  • Debt / Arrears Collection
  • Accounts Administration
  • Customer Service

CARS can add considerable value to existing business processes and can be customised to integrate with core systems. Our preference is to handle all outsourcing projects in-house, but we also provide a recruitment placement service to client companies. By using highly qualified experienced personnel across a range of disciplines, familiar with our business processes, we have found that we have been able to provide added value and cost effective deployments to clients by providing customised solutions addressing the full business process requirements.

The Solution administrates, case manages, records adjudication, notifies settlement, reports on all activities

  • Scalable Technology Platform
  • Enterprise Level fully scalable solution that can case manage client requirements on a volume basis
  • Highly integrated i.e. the entire case life cycle and all participants, tasks / activities are transparent
  • Cross Platform – client, browser, tablet, smart device, mobile
  • Fluid, agile and flexible development and support processes Flexible Deployment Options
  • On Client Site
  • On premises in OSG
  • Cloud based hosted environment
  • Possible breaches are alerted for each case – and ensure timely intervention by the case handler
  • Workflow Escalation processes and exception handling throughout each task
  • Workflow and tracking systems apply at the individual case level throughout the case lifecycle
  • Transparent task based activity allows audit and QA to be easily monitored and performed

About The Project