EXECUTIVE LEADERSHIP TEAM

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Malcolm Hughes

Chief Executive Officer

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ACII, FCILA, FUEDI – ELAE, CID

A Chartered Insurer, Chartered Loss Adjuster & Certified Insurance Director Malcolm has over 30 years extensive insurance and industry experience in Ireland and overseas markets including North America, Middle East, Far East, South America and Europe.

A founding Partner of OSG, Malcolm has overall responsibility for the growth development and strategic direction of the Group.

Malcolm is a former President of the Insurance Institute of Dublin, Insurance Institute of Ireland and an EY Entrepreneur of the Year Finalist in 2011.

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Gillian Morgan

Head of Internal Services

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As Head of Internal Services – a member of Malcolm’s senior management team – Gillian is responsible for facilities management and infrastructure development across a geographically distributed, ever growing company group. Her management remit also includes the entire spectrum of event management, including conferences, ceremonies, and activities in fulfilment of OSG’s CSR.

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John McGee

Chief Commercial Officer

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B.Sc(Mgmt), FCCA, FCILA, FUEDI-ELAE, CID

Broad financial & Loss Adjusting experience. John is a specialist in large complicated commercial claims. Particular expertise in Business Interruption, Fidelity Guarantee, Stock and Forensic Accounting claims. John is currently Chief Commercial Officer of OSG. He also has a technical role in the area of Business Interruption, Financial Losses and Complex Commercial Claims.

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Bernie O’Hanlon

Head of Healthcare &

Chief of Staff to CEO

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BA Management, NLP Business Practitioner, Batalas Registered Assessor/Auditor

Bernie is an experienced senior marketing and operations manager with previous experience in retail and computer software industries.  During her 20+ years in the high tech industry, she has held multiple senior roles, providing global leadership in driving growth in $23 billion business’.

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Danny Donohoe

Head of Property, Loss Adjusting & Claims Services

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MBA, MMII

One of our most experienced practitioners across all commercial and domestic lines. Danny has recognised expertise in the intensive investigation of large and complex losses, including all aspects of potentially fraudulent claims & arson. Danny has also been involved as a lecturer for the Insurance Institute of Ireland on a broad range of technical insurance topics.

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Ruth Leggett

Head of Colleague Resources

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S.Soc.Sci, MIM, CIP

An experienced executive with over 6 years in progressive Human Resource roles supporting business objectives in a fast moving and challenging environment. Ruth has experience in recruitment and selection, learning and leadership development, talent management, performance management, change management and career progression. Strong track record in delivery of transformational change, particular strengths in employee engagement, capability building and talent management.

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Dick Harnett

Head of Business Solutions &

Group BDMS

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MBA, MMII, Post Grad. Intl Sales & Marketing

An experienced senior executive who has led large scale operation functions in the insurance industry. Dick is the current Head of Business Development, Marketing and Sales for OSG. Dick is responsible for establishing and developing the successful OSG Business Solutions Division. He has an excellent reputation in the marketplace as a trusted advisor, trainer and expert when it comes to insurance underwriting, policy wording, market knowledge & research, distribution channel management and strategic direction.

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Anne Brett

Head of Risk Compliance & Regulation

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CIP, LCOI

Anne joined OSG in 2009 and is responsible for the compliance framework within OSG and provides critical support to our Compliance officer. Her expertise lie in the area of regulatory and operational compliance with specific focus on Risk Assessment, Compliance Monitoring, Compliance Programme Implementation, Reporting, Audit and Training. Anne has in depth knowledge and strong experience in both the Irish and UK regulatory environment for General, Commercial and Private Medical Insurance.

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Glenn Goggin

Head of Liability, Loss Adjusting &

Claims Services 

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FCII, Dip.L BCL, CIP

Glenn currently heads up our Liability Unit and is one of the very few working in the Irish Market currently holding the Fellowship of the Chartered Insurance Institute (FCII).  Glenn has in depth experience in handling motor, liability (property and casualty) and property damage claims with specific expertise in psychiatric, defamation and false arrest claims.  Glenn also holds an honours law degree from UCC (NUI).

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Kevin Currivan

Deputy Head of Liability, Loss Adjusting & Claims Services

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ACII. MBA, CIP

Kevin started his career in the claims department of Hibernian Insurance company in 1986. He specialises in the management of third party liability injury and damage claims and has dealt with a large number of complicated catastrophic injury claims. He is currently Deputy Manager for OSG liability and heads up our Dublin Unit.

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Garnet Coleman

Finance Executive Manager 

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B.Sc.Mgmt, ACMA, CGMA

Garnet is a highly experienced management accountant with considerable cross industry experience prior to joining OSG in 2001.

CLAIMS MANAGEMENT & LOSS ADJUSTING

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Pamela Marchant-Ragan

Latent Defects Manager

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Cert CII (UK), NVQ Level 5 Women in Senior Domains, Certificate in Personnel Practice

Pamela specialises in the management of latent defect and property claims.  Responsible for the creation of systems and controls from a Greenfield site at both Premier Guarantee in the UK, and in OSG.  Pamela has a wealth of experience in managing large and attritional losses, leading and project managing large, multi unit, litigation actions.

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Conor Holland

Large & Complex Losses Manager

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BSc,B.Surv, Dip CII, ASCT, ACILA, C Dip LA

Conor has 14 years experience in the insurance industry and is a very experienced practitioner in all claim types.  He has particular expertise in the investigation and adjustment of complex burglary, theft, fire, oil losses and all risks claims.  Conor is also a senior fraud investigator and is the Manager of the Large and Complex Loss Team within OSG.

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Catherine Lynn

Fraud & Recoveries Manager

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Solicitor

Catherine is a practicing solicitor with extensive experience as a Recovery & Litigation Specialist. She joined OSG in 2012 having previously worked as a Senior Personal Injuries Claims Executive before qualifying as a solicitor and spending four years with a Leading Law Firm in Dublin.

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Stephen Lynch

Manager-Northern Liability Claims Unit

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Management of group audit with responsibility for quality control measurement, implementation and upgrading across a range of divisions throughout the group.

Chris Kerrigan

Chris Kerrigan

Regional Manager

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Dip CE, A.R.I.C.S., A.S.C.S , Chartered Quantity Surveyor

Chris is a most experienced practitioner across all claims fields. Chris has particular expertise and specialist knowledge of all construction related matters, including subsidence, latent defects, remediation and repair following oil pollution or contamination.

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Ian Doyle

Regional Manager

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Dip LA, Adv Dip CILA B E Mech Eng

Ian is a qualified Mechanical Engineer and recently successfully completed the final examinations of the Chartered Institute of Loss Adjusters. He has worked in the Insurance Industry for 7 years with extensive and wide ranging claims experience across both personal lines and commercial lines of business.

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Derek Foley

Regional Manager

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CDip LA, BBLS (Hons)

Derek has worked in the Insurance industry for 10 years, during this time he has worked in a number of different areas gaining a wide variety of experience dealing with property, liability and travel claims for a range of different clients. Most recently Derek was part of the first response team to assist catastrophe claims in Bermuda following hurricanes Fay and Gonzalo. He was an integral part of the team, setting up a foreign office and dealing with large and complex claims including commercial, domestic and Government claims.

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Gary Stoops

Regional Manager

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ICIOB, MCIM, ACIArb, Dip CII

Gary entered the insurance industry in 1977 to work in a claims department dealing with property, liability and injury claims. He commenced employment with OSG in 1998 to set up the Northern Ireland office in Belfast. His experience includes dealing with catastrophe events i.e. Hurricane, bomb explosions, handling domestic and commercial property, agricultural, Contractors All Risks and Business Interruption claims. Gary is also a qualified Chartered Arbitrator.

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Feargal Bracken

Regional Manager

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CIP, Dip LA , BA 

Feargal has worked in the Insurance Industry for 14 years and is a very experienced practitioner across all loss types. He has particular expertise in forensic accounting and business interruption matters.

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Peter Whyte

Manager Southern Liability

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CDIP LA, Dip CII, H.Dip SHWW

Peter is a very experienced practitioner across all claim types, with particular expertise in catastrophic high value claims, both property and injury, to include Employer Liability, Public Liability, Products, Contractors All Risks, professional indemnity and Motor.

CENTRAL SERVICES

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Pascal Tuohy

Chief Information Officer

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Dip Mgmt, Prince 2 Certified

30 years’ experience in General Insurance and Financial Services. Previously Product Integration Manager with leading top 5 Insurer.  Background in General Insurance, IT, Project Management, including systems design and implementation across a variety of product lines. Recent projects include system design and implementation of Case Management Solutions, Central Bank Remediation Projects and Past Business Reviews.

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Michael O’Toole

Head of IT

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FCA, MICS

After qualifying as a Chartered Accountant Michael made the move to IT, beginning his career programming accounting and payroll systems for large Irish businesses. He then moved to Apple where he spent 10 years before being a founder and General Manager of Microwarehouse Limited,
Michael brings his business experience as well as his extensive IT background to bear in order to deliver the technology support for OSG’s various business units.

BUSINESS OPERATIONS

Sam

Samantha Cowap

Operations Manager

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CIP, APA (Life Assurance, Loans)

Samantha joined OSG in 2008 and has since grown to become one of our top Managers. Samantha has expertise in growing sales conversion rates for clients, and performance coaching. Samantha has become a core consultant for the OSG Tender Bid Management team.

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Derek Mulligan

Operations Manager

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CIP, APA Loans

Derek manages the day to day operation of a large travel & PA account within the ROI & UK markets. Derek has expertise in performance management, quality assurance, management information, and sales.

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Denise Kelly

Operations Manager

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Certified Insurance Practitioner

Denise commenced employment with OSG in 2003 as Claims Manager. She is responsible for the direction of the Claims Team to ensure consistent delivery of claims services/products. Denise provides technical guidance and ensures the claims processes are customer focused.

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