Desktop claims management
Our desktop claims management service is proving more successful with insurers due to the robust claims process we have in place and the ability of our experienced claims handlers to make immediate informed decisions.
In OSG, we recognise the importance of a robust claims estimation protocol. For this purpose we utilise an in-house pricing guide for building claims to assist in the determination of appropriate reserves. This is supported by a goods replacement price validation system for contents aspects.
We have developed proprietary electronic workflow software to allow for smooth and speedy claims handling.
Our full cycle claims handling includes
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Notification - using our Central Notifications Unit(CNU) : by telephone, post or online
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Documentation and registration - Handle all outgoing and incoming claims documentation
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Investigation - Circumstances of loss, policy liability, Fraud Analysis(Red Flag), Recovery potential analysis
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Inspection - Random Inspection carried out to substaniate loss
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Supply Chain Management - seamless deployment of OSG Networks
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Evaluation & Settlement - Quantum investigation and management using building cost guidleines mentioned above and online contents price valildation tool.
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Payment Authorisation
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Management Information - Full management reports & trend analysis available
For further information please contact Alan McGilton or a member of our Senior Management Team
