Business Lines

  • Accident & Health
  • Commercial
  • Life
  • Home
  • Motor
  • General Insurance
  • Private Health Insurance

We consider our role as the service layer between our business clients and their customers. We reduce costs, improve customers’ experiences and act as business generators for their services.

We share equally a passion for quality and service and recognise the value of excellent customer experience. Our customer centric culture and environment values the contribution of individuals and teams to differentiate our clients’ brands from their competitors in the marketplace.

Our personnel are highly skilled & qualified, they ensure customer service standards are consistently achieved and operate on a one call does it all basis therefore minimising phone traffic.

We can also provide our clients with Customer Insights to improve the customer journey and overall satisfaction.

End-to-end Service
Query Resolution
Administration
Reporting Analytics
Multi- Lingual
Multi Channel

Dick Harnett

dick.harnett@osg.ie
Head of Business Solutions & Group BDMS
Direct Dial +353 1 261 1486
Tel +353 86 811 0610

COMPLAINT RESOLUTION

Learn More

  • General Complaints
  • Specific Look Back Review Resolution
  • Financial Services Ombudsman Representation
  • Future Product and Process Design

MEDICAL SCREENING

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  • Medical expenses and cancellation
  • Determine the level of risk on an on-going basis
  • Treated securely and with the utmost sensitivity
  • OSG Vericlaim medical screening staff have extensive “soft people skills”
  • Powered by the Healix Screening system
  • MAdditional paperwork or payment is handled by the team

THE OSG VERICLAIM DIFFERENCE

BESPOKE TEAM

ON-SITE RECRUITMENT SECTOR

VARIABLE COST MODEL

MINIMUM COMPETENCY CODE AND FCA GUIDELINES

ON-SITE SALES COACH

FLEXIBLE CUSTOMISED SOLUTION

THE ACADEMY

CONVERSATION MANAGEMENT TRAINING