WHO ARE WE

OSG Vericlaim is Ireland’s Largest and Longest established Specialist Third Party Administrator and Loss Adjuster. A Sedgwick Company OSG Vericlaim are (part) of the Sedgwick Vericlaim International Organisationwith the support and resources of the Leading Global provider of technology enabled Irish & claims solutions.

OSG Vericlaim offer a local market based service operating to leading international standards. Having built on our history and heritage as Chartered Loss Adjusters, today we provide a diverse and extensive range of outsource services for the Insurance and Financial Sectors in Ireland and Internationally.

A unique business model incorporating industry and market experience, the application of behavioural science, lean process management and modern technology sets OSG Vericlaim apart from the competition in our chosen markets.

Providing the service layer between our clients and their customers we have a proven pedigree and reputation for operational excellence delivering the widest range of specialist and technical services in the market.

The OSG Vericlaim difference is our People and a desire to develop our talent for the benefit of all our stakeholders.

Taking Care of People is at the heart of everything we do and the guiding principal in the development of OSG Vericlaim becoming the leading broad based service provider we are today. “Caring Counts”.

We are Regulated as an Insurance Intermediary with the Central Bank of Ireland, OSG Vericlaim have full EU Passport status and meet all Fiduciary and Corporate Governance Standards.

OUR GROWTH

THE OSG DIFFERENCE

PARTNERSHIP

At OSG Vericlaim we bring life to our Clients visions and concepts and solutions to pressing business challenges. Through a process of engagement and collaboration complimented by our extensive knowledge and experience gained over the last 30 years in the specialist outsourcing market, we work with our Clients to achieve mutually successful outcomes. We have become a preferred and trusted partner to global and national brands in the Insurance and Financial Services space.

SOLUTIONS

OSG Vericlaim provide solutions for Property and Liability Loss Adjusting, Front and Back Office sales and service, Case Management and custom business solutions, tailored to the requirements of our Clients. We offer extensive ancillary services including Consultancy, Engineering, Recoveries, Complaints Management and General Insurance Product Design.

KNOWLEDGE & EXPERIENCE

Our solutions include the on-boarding, transition and ongoing development of our Clients requirements supported by an engagement model involving the most senior levels of our organisation. The collective knowledge and experience of our senior leaders is available to provide the insight and drive to mobilise and sustain new ventures and add considerably to the strength and agility of existing portfolios.

CONTINUOUS IMPROVEMENT

These extensive range of services allow our Clients provide the critical touch points and interactions with customers from initial engagement to resolution, focussed on customer experience and outcomes. Our customer feedback solutions give insight to the value of these engagements and provides a path for continuous improvement for the Client and our service propositions.

LEAN PROCESS MODEL

The delivery of services is underpinned by a Lean Process model delivering cost effective business processes. Delivery is integrated and supported by efficient and effective Human Resources Management, the OSG Vericlaim Training Academy, Facilities Management, Compliance, Quality Assurance, Customer Service Unit and a centralised Analytics team providing responsive and detailed performance metrics. Our IT Technology Platforms and Infrastructure enable a Service Delivery Model that is robust and scalable to meet the requirements of our most demanding Enterprise Clients.

EXTRAORDINARY SERVICE

We engage in a diverse portfolio from the build, implementation and ongoing operation of Customer Service Centres on behalf of Enterprise Clients to the mobilisation of new Clients in start-up mode. At OSG Vericlaim we engage with all the energy, passion and commitment of our organisation to deliver extraordinary service to our global and national clients and to new entrants in the Insurance and Financial Services space.